Grievance Redressal Policy

This policy applies to Nearby Pets India operating from Flat No 9C, 2nd Floor, GTB Nagar, Kharar, Punjab, India 140301 · [email protected] · +918069645024.

Nationwide: Nearby Pets India customers and partners in any served city.

Grievance Redressal Policy — Nearby Pets India

How customers in most of India, arranged city by city can raise a formal grievance with Nearby Pets India.

Grievance desk

Grievances about Nearby Pets India orders, delivery, or privacy may be emailed to [email protected] with the subject line “Grievance”.

How to file

Include your name, phone, order or listing reference, and a clear statement of the issue and what you want resolved.

Timelines

We acknowledge within about 48 business hours and aim to resolve within 15 days where facts are available. Escalation follows applicable IT/consumer rules for India.

How to reach us

Write to [email protected] for this policy. For live orders, use WhatsApp on the Nearby Pets India contact page.

Pan-India note

Nearby Pets India quotes and routes city by city. A rule that works in one state may need a local variant — ask with your pin code.

Last reviewed: September 2026