This Cash on Delivery Policy governs 100% Cash on Delivery ("COD") orders placed on Nearby Pets India, operated by KRP Tech Solutions OPC Private Limited (the "Company", "we", "us"). It is read together with our Terms & Conditions, Refund Policy, Shipping & Delivery Policy and Privacy Policy. By choosing Cash on Delivery you agree to this Policy.

1. What Cash on Delivery means

On a COD order you pay nothing online. The full order value — including the pet price, applicable certificate, shipping and GST — is payable in full at the time of doorstep delivery. There is no 25% advance on a COD order; the entire amount is collected on delivery.

A COD order is not confirmed when placed. It is first marked "Under Verification" and is confirmed only after (a) your one-time identity verification succeeds and (b) you e-Sign the Cash-on-Delivery agreement. We may decline or cancel any COD order that does not clear verification.

2. Where Cash on Delivery is available

Because COD carries a higher risk of fake orders, we offer it only to a limited set of serviceable delivery locations. The Cash on Delivery option is shown only when your location is serviceable, and is hidden everywhere else.

Cash on Delivery is currently available for delivery to:

• Delhi NCR — Delhi, Gurgaon (Gurugram), Noida, Ghaziabad, Faridabad
• Haryana — Panipat, Sonipat
• Punjab & Tricity — Ludhiana, Mohali (SAS Nagar), Chandigarh, Panchkula, Zirakpur, SBS Nagar, Rupnagar, Patiala
• Other metros — Bangalore, Bhopal, Mumbai

The delivery address governs. If your delivery city is not on this list, Cash on Delivery is not available for that order — even if you are browsing from a serviceable city. For example, a buyer in Delhi cannot place a COD order shipping to a non-serviceable city such as Lucknow. Please choose Full Payment or the 25% Booking option instead.

This list may change at any time as we expand or adjust our serviceable area; the live checkout always reflects the current policy.

Order value. Cash on Delivery is available only for orders with a total value (including shipping) between ₹5,000 and ₹65,000 (both inclusive). Orders below ₹5,000 or above ₹65,000 are not eligible for Cash on Delivery — for those, please use Full Payment or the 25% Booking option.

3. One-time identity verification

To protect buyers and our animals from fraudulent orders, every COD order requires a quick, secure, one-time identity check before it is confirmed. This typically includes:

• Aadhaar identity via DigiLocker — verified through the Government of India's DigiLocker, confirming your name and that the identity is genuinely yours. We never see or store your full Aadhaar number.
• Live selfie / face match — a live photo matched against your DigiLocker photo, to confirm the person placing the order is the identity holder.
• Delivery location confirmation — sharing your delivery location so we can confirm it is within a serviceable area.
• Aadhaar e-Sign of the COD agreement — a legally valid Aadhaar e-Sign on this Policy and the bundled order agreement.

In some cases we may also ask for employment/business details or a current address proof. Verification is per order — each new COD order is verified afresh. If you would rather not complete identity verification, simply choose Full Payment or 25% Booking, which require no identity check.

For a step-by-step walkthrough of each stage, see How Cash on Delivery Verification Works.

4. Staff-assisted selection & pickup verification

Your Cash on Delivery order is handled personally by our staff, so you know exactly which pet you are getting:

• Selection. Our staff will reach you — by phone call, WhatsApp, email, a video / meeting tool, or any combination (or all) of these — to help you select your pet and confirm the details of your order.
• Pickup verification. At the time the pet is picked up, our staff conducts a video call that is recorded and attached to your order documentation, capturing the exact pet being dispatched to you.
• Same pet delivered. The same pet shown and verified on that recorded pickup video call is the pet delivered to you — your assurance against a wrong pet.

If the pet delivered does not match the pet verified at pickup, you may reject it at the doorstep with proper proof, as set out in Section 6 (Valid grounds for return / rejection).

5. Binding acceptance commitment

A Cash on Delivery order is a firm, binding commitment. By completing identity verification and e-Signing the agreement, you agree that the order must be accepted in full — 100%, without failure — and that you will pay the entire order value in cash (or the accepted mode) at the time of doorstep delivery.

By placing a COD order and e-Signing, you knowingly and voluntarily confirm and promise that:

• the Aadhaar details and e-Sign on the order are entirely your own and authentic;
• you have read and understood this Policy and the terms of this Cash-on-Delivery order;
• you will be available, in person, to accept and pay for the order in full at the delivery address; and
• you will not refuse the order at your doorstep, cancel in order to avoid taking delivery, or abscond.

This commitment is given with full understanding that a live animal is reserved, health-checked and transported specifically for you on the strength of it.

6. Valid grounds for return / rejection

Return or rejection at the doorstep is allowed only in two situations:

• the pet delivered is sick; or
• the pet delivered is the wrong pet — different from the one you selected and paid for.

In either case, the issue must be shown and demonstrated at the doorstep, at the time of delivery, in the presence of our delivery representative, and will be video-recorded as evidence. No other reason — including a change of mind, difficulty arranging funds, or "no longer interested" — is a valid ground to refuse a correct, healthy delivery. A concern raised after the delivery representative has left the location cannot be accepted as a ground for refusal.

Personal rejection. A refusal for any reason other than a sick or wrong pet is a personal rejection and a breach of your acceptance commitment. On a personal rejection you remain liable to pay 100% of the pet cost to us. If, having paid, you are unable to keep the pet, you must not abandon or neglect it: you may instead collect the pet and return it to us for free adoption, and we will rehome it to a needy family entirely free of charge, with proper documentation of the handover and rehoming, so the animal is always cared for.

7. Legal enforcement, police & evidence

A wrongful refusal of a correct, healthy order, an attempt to cancel in order to avoid taking delivery, or absconding, is treated by us as dishonesty, cheating and platform abuse. In such cases we will pursue all available legal remedies, to the fullest extent (100%), without exception, which may include:

• Filing a police complaint / FIR for dishonesty and cheating under the applicable provisions of Indian law (including the Bharatiya Nyaya Sanhita, 2023), and reporting the conduct as platform abuse;
• Instituting a civil suit to recover the full order value together with all losses, costs and damages we incur (reservation, veterinary care, transport, handling and legal costs); and
• Adding your verified identity, phone number and address to our Cash-on-Delivery blocklist, barring future COD orders.

If you attempt to evade a committed order, we may escalate the matter to the local police at your registered delivery address and location, and we will furnish the authorities and the courts with all supporting evidence captured during your order and verification.

That evidence includes, without limitation: your signed Cash-on-Delivery agreement, your recorded video consent, your Aadhaar-verified identity, and your device IP address, GPS coordinates and delivery-location logs recorded at the time of the order. By placing a COD order and e-Signing, you expressly consent to this information being retained for this purpose and shared with law-enforcement authorities and courts to establish and enforce the order against you.

You may cancel a COD order before dispatch by contacting support. Once the pet has been dispatched against your verified, e-Signed order, the acceptance commitment in Section 4 applies. Since nothing is paid online for a COD order, there is normally no online refund to process — see our Refund Policy.

8. Data, retention & privacy

We practise data minimisation. For identity verification we store only what we need — such as your DigiLocker-confirmed name, the last four digits of your Aadhaar (never the full number), a masked reference, the face-match result, and your confirmed delivery location — to establish that the order is genuine. Documents you upload are kept in private, access-controlled storage, separate from public media.

Retention. Your KYC data, recorded video consent and signed Cash-on-Delivery agreement are retained until 7 days after the delivery date of the order, after which they are securely deleted — except where a refusal, dispute, investigation or legal proceeding is pending or reasonably anticipated, in which case the relevant records are retained for as long as needed to establish, exercise or defend our legal rights.

All handling is in line with the Aadhaar Act, the Digital Personal Data Protection Act, 2023, and our Privacy Policy.

9. Governing law & grievance

This Policy is governed by the laws of India. Subject to the rights available to consumers before the appropriate Consumer Commission, the courts at Mohali, Punjab have jurisdiction over any dispute arising from a Cash on Delivery order.